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Shipping & Returns

Here at Red Top Footwear, we understand how challenging and intimidating it can be when online shopping, that is why we have an amazing and enthusiastic customer service team. They are available to answer any questions you may have about the fit and construction of any of our styles. We can best be reached via email at We are in the office Monday-Friday, from 900am-500pm, and are always happy to help.

For a return to be accepted here at Redtop Footwear, the item must be unworn (in brand new condition) and in its original box. We cannot accept returns on items that are less than perfect as we cannot sell them.  

  • Regular-priced items may be returned online for a full refund when customer service is contacted within 30 days of receiving your package. 
  • Regular-priced items may be returned for exchange or store credit when customer service is contacted within 30 days of receiving your package.  
  • Regular-priced items may be returned in-store for a full refund if brought in 10 days after receiving the package.
  • Clearance priced or sale items are final sales and cannot be returned.
  • Items returned to us that do not comply may be denied at the discretion of Red Top Footwear.
  • For any returns/exchanges/store credit, a receipt will need to be shown for proof of purchase.
  • Return shipping is the responsibility of the customer and will not be reimbursed by Red Top Footwear.

Did the product you purchase not work out? No worries, our online customer service team is always happy to help. Please email the team directly at

Our team will respond to your email within one business day. They will provide you with our return address, as well as If you would like to exchange for a different style/size/color, store credit, or money back.

We would really appreciate it if you got your return in the mail sooner rather than later and please let us know when you do get it in the mail by emailing us the tracking number and the date you shipped it back.

Once your return parcel arrives at our Store, we will be in contact via email within 3 business days to complete the process.

We are very sorry, but we are unable to cover the cost of return and exchange shipping. So pre-paid return labels will not be provided, you will have to purchase your own at the postage at the post office.

Red Top Footwear will not accept liability for shipping loss or damage of return goods. We will not assume responsibility for reimbursement of parcels without proof of delivery to our online customer service department.

Red Top Footwear reserves the right to reject returns that do not comply with the policy.