Shipping & Returns
Here at Red Top Footwear, we understand how challenging and intimidating it can be when online shopping, that is why we have an amazing and enthusiastic customer service team waiting to assist you. We are available to answer any questions you may have about the fit and construction of any of our styles. We can best be reached via email at admin@redtopfootwear.com. Office hours are Monday-Friday, from 900am-500pm, and we are always happy to help.
Our return policy is that items must be in new condition in the original packaging for us to be able to accept them back. We cannot accept returns on items that show wear or damage.
- Regular-priced items may be returned online for a full refund within 30 days of your order being placed.
- Regular-priced items may be returned in-store for a full refund if brought back 10 days of purchase.
- Clearance priced or sale items are final sales and cannot be returned.
- Items returned to us that do not comply may be charged a re-stocking fee or denied at the discretion of Red Top Footwear.
- For any returns/exchanges/store credit, a receipt will need to be shown for proof of purchase.
- Return shipping is the responsibility of the customer and will not be reimbursed by Red Top Footwear.
Did the product you purchase not work out? No worries, our online customer service team is always happy to help. Please email the team directly at admin@redtopfootwear.com
Our team will respond to your email within one business day. They will provide you with our return address, as well as If you would like to exchange for a different style/size/color, store credit, or money back.
We would really appreciate it if you could return the product as quickly as possible and please let us know the tracking number and the date you shipped it back.
Once your return parcel arrives at our Store, we will be in contact via email within 3 business days to complete the process.
We are very sorry, but we are unable to cover the cost of return and exchange shipping. So pre-paid return labels will not be provided.
Red Top Footwear will not accept liability for loss or damage to returns during shipping.